Leadership Development
Journey to Leadership Series
- Foundations in Excellence: Best Practices for New Managers
- Foundations in Excellence: Leader as Coach & Mentor
- Foundations in Excellence: Leader as Change Agent
- Foundations in Excellence: Leader as Strategic Thinker, Planner and Visionary
- Foundations in Excellence: Leader as Conflict Manager and Facilitator
- Foundations in Excellence: Leader as Public Affairs & Community Interface
- Foundations in Excellence: Leader as Master Communicator
- Foundations in Excellence: Leader as Results Driven - Innovator & Risk Taker
- Foundations in Excellence: Leader as Peak Performer: Enhancing Productivity and Quality Using NLP
- Foundations in Excellence: Leader as Team Architect: success using the interdependent model
Personal Performance and Excellence
- Performance Development Using Neuro Linguistic Programming (NLP)
- Ideal Workplace Development
- Women Leaders: Change or Be Changed
- The Executive Woman Challenge: Breakthrough Technique for Integrated Change
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Performance Management
Performance management consulting empowers companies to maximize their human resource potential and improve the performance of every employee. We can assist your managers in:
- Setting clear performance plans and objectives
- Building competency models
- Developing leadership roles and opportunities
- Setting goals and establishing scoreboards
- Establishing behavioral norms
- Developing a constructive 360° feedback process
- Addressing and resolving performance problems
- Coaching and mentoring for employee development
- Recognizing individual and team accomplishments
- A Great Place to Work Business Model: Journey to Leadership Series
- Performance Appraisal Training
- Performance Coaching
- Expanding Boundaries of Excellence: Taking Achievers to Next Level Performance
- Performance Development Using Neuro Linguistic Programming (NLP)
- Workplace Productivity
- Performance Coaching 101 for Managers
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Management and Supervision
A Great Place to Work Journey to Excellent Supervision Skills Series (ESS)
- Initial Supervisor Training (40 hours)
- Making Meeting Management Work
- Management/Supervisor Makeovers: What Is The Strength (And Weakness) To Your Style?
- Making the Shift from Peer to Supervisor
- The Foundation of Leadership: Being a Supervisor & Leader
- Seven Steps to Effective Delegation
- Manager as Role Model and Coach: Delegation with a twist
- Managing the Discipline Meeting: Non-negotiable Approach
- Troubleshooting Unwanted Behavior: Gathering Facts and Asking for Input Approach
- Shifting From Manager to Coach: Becoming a Coach of Distinction
- Expanding Boundaries of Excellence: Taking Achievers to Next Level Performance and Excellence Benchmarking
- Performance Appraisal Training: Executing the Difficult Performance Appraisal
- Performance Coaching 101 for Managers
- Progressive Discipline for new managers
- Troubleshooting unwanted employee behavior
- NLP Foundation to Excellence Peak Performance
- Personal Productivity
- Emotional Intelligence for Managers
- Human Resource Skills for Managers
- Mastering Change
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American Management Association Courses
- Communication Skills For Managers
- Conducting Effective Performance Appraisals for Managers
- Fair, Square and Legal: A Manager Guide to Safe Hiring and Firing
- Fundamentals of Human Resources
- Leadership for Managers
- Identifying and Achieving Organizational Goals
- Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
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People Development – Interpersonal Skills
Foundation to Excellence: Journey to Excellent Interpersonal Skills Series (EIS)
- Myers-Briggs For Supervisory Self Awareness & Development
- Introduction to Type Theory and Practice
- Personality Styles in the Workplace Using the MBTI
- Using the Harrison Innerview Assessment for Interpersonal Breakthroughs – Advanced Applications
- Presentation Skills and Public Speaking
- Emotional Intelligence in the Workplace
- EQ ≠ IQ: Making Choices that "Work" at Work
- Peak Performance for Leadership: Using the NLP Model of Excellence
- Time and Meeting Management
- Managing Multiple Priorities: Working SMART in the workplace
- Work-Life Balance
- Advanced Communications for Passive/ Aggressive Behaviors
- Stress Reduction
- Career Pathway Assessment
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Teamwork
A Great Place to Work Business Model: Journey to Teamwork (click for detailed descriptions)
- Conflict Management Technique for Teams
- Developing Your Team: Creating Interdependent Leadership
- Remote Site Team Building: enhancing performance for satellite locations
- Self Managed Work Teams
- Cross Cultural Team Development: advanced technique
- Personality Styles: Using NRO MBTI for Teambuilding
- Behavioral Profiling for Team Design: Using the Harrison Innerview System
- Team-Talk: Using Communication Techique ARC for messaging streams
- Walk a Mile in My Shoes: Developing Workplace Empathy for productivity
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Work–Life Balance
- Creating Life Balance: What Are The Three Questions I Need To Be Asking Myself
- Choosing to De-Stress: The Key to Eliminating Job Burnout
- Making My Life Work For Me: How Do I Create Balance in a 24/7 World?
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Outstanding Communication
A Great Place to Work Business Model: Leader as Master Communicator
- Outstanding Presentation Skills
- Creating a Community at Work
- Communication Basics: foundations for Active Listening, Reflection and Present-Centered communication
- Emotional Intelligence in the Workplace
- Conflict Management and Resolution
- Advanced Communication Techniques for Managers
- Assertion for Managers: Learning how to say no and be thanked for it
- Men are From Mars, Women are from Venus : Expanding gender specific issues in communication
- Communication Styling: Using the MBTI as the Bridge-Building tool in the workplace
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Managing Conflict
- Turning Around Polarized Mindsets in Workplace Conflicts
- Using The CARP Approach To Managing Conflict
- Creating a Community at Work
- Managing Anger in the Workplace
Provide staff with the tools they need to recognize and effectively manage work rage situations. Learn to understand different personality types and how to productively communicate with challenging personalities
- Conflict Management and Resolution
Minimize internal conflict between team members and focus them on working toward their common goals. This seminar is ideal for supervisors and managers who would like to reduce the amount of conflict situations in their workplace
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Customer Service
- Customer Service 101: Basics of Introducing a Customer Service Culture
- Telephone Courtesy and Customer Service
- The Culture of Personal Service Excellence
- Employees as Customers: Improving Your Internal Score Card
- Change the Outcome with a Customer
- Shifting Perceptions: The Customers View Point
- Working with Difficult Customers & Vendors: Advanced Technique
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Employment Transition Services
We provide responsive, insightful and resourceful ET services addressing both individual and organization-wide events.
Next Step will provide career transition services before, during and after notification of separation. Our transition service programs integrate career transition consulting, training, research and administrative services to help those being out placed and transition to new careers as quickly as possible.
- Self-Assessment
- Networking
- Self-Marketing
- Interview Types and How to Successfully Manage Them
- Dealing with Illegal Questions
- Behavior-Based Interviewing
- References and Recommendations
- Effective Follow Up
- Writing powerful correspondence
- Sourcing the hidden job market
- Preparing for the interview
- Negotiating
- Career goals
- Managing Stress during Transitional Times
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Workplace Assessments
We provide responsive, insightful and resourceful assessment services addressing both individual and organizational application. Using Publishers Consulting Psychologist Press (CPP) and Performance Assessment Network (PAN), we have access to both online and traditional testing to assist you in the following
- Pre-Employment Screening
- Self Development
- Organizational Surveys
- Professional and Managerial Selection
- 360 Degree Multi-Rater Feedback
- Coaching and Leadership Development
- Personality and Personal Skill Assessment
- Team and Organizational Development
- Career and Vocational Exploration
- Job Analysis Tools
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Human Resource Design, Start up and Compliance
A strong human resources department is the backbone of a successful organization. We work with our clients to position the HR function to provide the support necessary to further the organization's business goals, and to ensure the most effective and cost-efficient use of available HR-related resources. Our HR development services have included work in the areas of:
- Building a more responsive, service-oriented HR department
- Enhancing the skill sets of small HR departments
- Employee Discipline and Separation
- Creating a Harassment-Free Workplace
This workshop will ensure that managers, supervisors, and employees understand what constitutes workplace discrimination and harassment and how to prevent and eliminate inappropriate workplace conduct. Through discussions and exercises, the training will provide the necessary information, tools and techniques to foster a work environment that is free of discrimination and harassment.
- Fundamentals of Human Resource Function
- Encouraging Diversity
- Equal Employment Opportunity (EEO)
- Family and Medical Leave Act (FMLA)
- Americans with Disabilities Act (ADA)
- Management Primer on Legal Hiring and Firing Practice
- Succession Planning
- Interviewing Legalities and Technique
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Internal Career Development and Pathway Services
Career Pathway Assessment
Keeping talent is not easy these days. Knowing when, how and why you should implement an internal career pathway program is key to keeping the best you’ve got. We work with companies to assess, design and then execute individual development plans for chosen employees. We then work closely with decision makers to integrate those plans into the broader business arena. Through targeted coaching, we take both fast track and employees with latent potential and turn it into profit- for both company and employee.
- Resume Sense: Contemporary Resume Trends
- Internal Interviewing: How To Beat The Odds
- Negotiating Primer: The Four Things To Never Say-The Three Things To Always Do
- Lifelong Learning: Community Resource Overview For Adults
- Distance Learning: The Pro’s And Con’s
- Shall I Go Back and Get My Degree? How to Make the Critical Decision
- Promoting Myself: Mastering The Techniques To Workplace Recognition
- Adding Value: The Top Ten List And How To Start Today
- Head Of The Class: The Abc’s Of Being “Promo-table”
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